Digital Download FAQ
What is a digital product?
A digital product is an electronic file that you can download and use on a compatible device. No physical item is shipped.
How will I receive my purchase?
After a successful purchase, you’ll receive access to your digital files through the download method provided at checkout or by email, depending on the product’s delivery setup.
What file formats are included?
Formats vary by product. Our Small Business Organization Bundle includes printable PDF worksheets, an editable Excel workbook, and a Quick Start Guide.
Can I use the spreadsheets in Google Sheets?
Yes. Our business trackers can be opened in Microsoft Excel or imported into Google Sheets. Some features may display differently depending on the application.
Do the spreadsheets calculate automatically?
Yes. The Small Business Organization Bundle includes built-in formulas that automatically calculate supported revenue and expense totals as you enter information.
Can I print the planners?
Yes. The included PDF worksheets are designed for printing.
Can I reuse my digital templates?
Yes. You can reuse your purchased templates for your own personal or internal business activities, subject to the product’s license terms.
Can I share or resell the files?
No. Unless a product specifically includes resale or redistribution rights, purchases are intended for the original customer’s use and may not be redistributed or resold.
What if I have trouble accessing my files?
Please contact us through the Contact page on our website, and provide your order number and a description of the issue.
Do you offer refunds?
Please review our posted Refund Policy for the terms that apply to digital purchases. If a file is defective or inaccessible, contact us so we can investigate and help resolve the problem.